The mozilla.feedback newsgroup, which takes the output of Hendrix, now has 23,000 posts in it, and acquires more at the rate of hundreds per day. While we don’t have the resources to follow up each one individually, I think we might find some interesting things by doing analysis on the aggregate data. This would give us some idea of trends.
Perl (and, I’m sure, other languages) has appropriate modules for getting the data – Net:NNTP to download them, and News::Archive to persist them to disk. One could then read them in, filter them by product (there’s a header for that) and do one word, two word and three word frequency analysis to try and extract some common themes.
Anyone feel like this would be a fun project for an hour or two? :-)