5 years ago, when Bugzilla was overwhelmed with badly-written enhancement requests, I created Hendrix – a web-to-news gateway to help us try and do something with feedback, but in a “default no reply” mode rather than the “default to creating work for QA” mode of an open Bugzilla bug. It took feedback for Firefox, Thunderbird, Camino, SeaMonkey and even MDC and the Firefox eBay Companion. The original plan was to run statistical analysis on it, but recently fellows like the excellent David McRitchie have been replying to individual messages. (Kudos to him for his hard work.)
But today, if we look at message counts, it seems that Firefox traffic is the only significant source of new Hendrix message – between 50 and 150 a day. And in the last year, Aakash has been developing his excellent Input tool to take feedback for Firefox.
If your project is using our Hendrix installation to collect feedback (although I don’t think anyone else really is) then you will need to find a new mechanism. Thunderbird are using GetSatisfaction and there seems to be a general Mozilla area too. Or you could just switch to using a maling list.