We want to take some action about outstanding requests (review, approval, feedback, etc.) in Bugzilla. Leaving requests outstanding for a long time is particularly demotivating to new contributors. There is a plan.
One action we are taking is that we will be enhancing Bugzilla to send out weekly emails to anyone who has an outstanding request older than 7 days, listing the bugs on which all their requests can be found. A sample of such an email can be found below. So we want to warn you to expect it, and we hope that this gentle reminder will encourage people to keep their turnaround times short.
We have written a draft guide to what is and isn’t acceptable community practice in responding to requests. Review of this document, and whether the community norms it attempts to establish are realistic, would be appreciated.
The metrics team plan to roll out some Bugzilla metrics very soon, which will enable us to track how successful this drive is.
Sample request whine mail:
Here are your outstanding requests older than 7 days: review ------ Bug 1: Hollywood Bowl has majority market share (76 days old) http://bmo-4.0.localhost/show_bug.cgi?id=1 Bug 11: Lane 12 keeps racking up only nine pins (75 days old) http://bmo-4.0.localhost/show_bug.cgi?id=11 Bug 12: Bowling ball holes are too small (71 days old) http://bmo-4.0.localhost/show_bug.cgi?id=12 Bug 13: Pins keep getting racked upside down (65 days old) http://bmo-4.0.localhost/show_bug.cgi?id=13 wanted ------ Bug 3: Vending machine does not accept 10p pieces (8 days old) http://bmo-4.0.localhost/show_bug.cgi?id=3 To see all your outstanding requests, visit: http://firstname.lastname@example.org&group=type For guidance on handling requests, see: https://wiki.mozilla.org/BMO/Handling_Requests